Frequently Asked Questions
ACCOUNT INFORMATION
Orders placed with us can be accessed on our websites
under
My Active Subscriptions. Just simply log in using your email address and zip code.
Changing your address can be done easily online. Please follow
'My Active Subscriptions,'
and click on the address change link next to your magazine and enter your new address. That’s it! If you
did not order from us, please contact the publisher by following the
'Magazine Subscriber Services,'
link above for the 1-800 number for online support.
PAYMENTS
We have several payment options available on our site. You can pay online using a credit card or through PayPal. Check payment is also available but note that we will only process your order once we receive your payment.
If you paid with a credit card, the charge on your credit card statement will appear as MAGAZINECIRCLELLC. Orders placed with us can be accessed on our websites under ‘My Active Subscriptions.'
OFFERS/ DISCOUNTS
If you received an offer for a lower price than what is on our website, simply
email us
the details and we will try and match the offer. All our prices are the lowest publisher-authorized
prices of all magazines and we will check to ensure the accuracy of what is listed on our site. Please
note that most lower prices come with automatic renewals at the rate in effect which is normally higher.
By signing up with these lower prices you are agreeing to the automatic renewal. We will never
auto-renew your subscription.
MAGAZINE SUBSCRIPTION INFORMATION
Your first issue starts in 8-16 weeks depending on the frequency. Please check the FAQs of the
specific magazine you're interested in. It takes about a week for your subscription to be received
and scheduled by the publisher. It will then be included with the publisher's next production cycle
and shipped to you via standard mail.
If you have missed any issues with your magazine subscription, please let us know and we will extend
your subscription by the number of issues missed and also find out if the post office is having any
problems delivering your subscription. Please log in
here
to report.
The month and expiration date (month/year e.g. Dec 22) of your subscription can be found on your
magazine label above your name on the right.
Your renewal will be added to your ongoing subscription and extended it as long as the name and
address are exactly the same/ match. You will not receive any duplicate issues. If you renew with
us, just let us know if you are receiving duplicate issues and we will take care of it.
You can easily renew your subscription online by searching for the magazine and selecting the
RENEW
option. Enter the mailing address as it appears on your current issue and your renewal will be added to
your existing subscription and extended with no duplicates. You do not need an account number to renew
your magazine subscription. Please expect to see the new expiration date on your current cover within 6
to 16 depending on the frequency of the subscription. Read more about that
here. Since we do not auto-renew, we recommend renewing at least 8-12 weeks before your magazine
subscription expires. We will send you a renewal remind via email only close to expiry.
We will send you a renewal reminder 4 months before the expiration date so you will not miss an
issue. It usually can take 8-12 weeks to renew an expired account. Hence, we highly suggest renewing
early and do not wait for the subscription to end.
We can merge your orders so you will get a longer subscription timeline e.g. if your order is twice, we
can combine so you will have 2 years continuous subscription. Just
email us
and we will take care of it.
Orders placed with us can be cancelled under 'My Orders.' Click the 'view' icon and a cancel button is available for each order. We can also handle the cancellations for you, simply contact us
here
, and will take care of everything. Please check our
cancellation policy
.
If the order was not from us and you want to cancel your subscription or report a charge to your credit card, simply go to Magazine Subscriber Services and locate the publisher's customer service phone number or use the "Cancel subscription": link provided. The publisher might have information on where the subscription originated from. Remember that we, Subscribe Renew do not send out unsolicited subscriptions or free trials however if you feel this might be a gift from someone, email us and we will find out if it was ordered from us and provide you with the gift giver details.
If the order was not from us and you want to cancel your subscription or report a charge to your credit card, simply go to Magazine Subscriber Services and locate the publisher's customer service phone number or use the "Cancel subscription": link provided. The publisher might have information on where the subscription originated from. Remember that we, Subscribe Renew do not send out unsolicited subscriptions or free trials however if you feel this might be a gift from someone, email us and we will find out if it was ordered from us and provide you with the gift giver details.
PRISON/ INTERNATIONAL DELIVERY
There are magazines that are allowed for correctional/ prison delivery. To ensure that the magazine
you
are ordering is allowed in the facility, you can check it under FAQs & more Info about each magazine
title. To avoid delays with the delivery of the magazine issue, always include the inmate number
after
the Last Name during ordering.
We only deliver to USA address at this time. We are looking into expanding deliveries to other
countries
like Canada in the near future.
CONTACT US
We love to hear from you. You can send us an
email
or a live chat message if you need any
assistance.
Our agents are on standby to address your concerns. It will also be our pleasure if we can talk to
you,
just give us a call at (866)732-9060 or (866)797-7950, leave a message and we’ll surely reach you.